Maintenance Notice
Date: 13 October 2025
Initially, users who registered on the platform with the same email for multiple accounts were assigned numerical identifiers (e.g., +1, +2), only to accounts with a balance, to allow independent access.
After review, for clarity and visibility, identifiers were also added to accounts without a balance. Now, all accounts—regardless of balance—have a unique email identifier.
For users who previously logged into an account with no identifier and no balance, they may now see an account with a balance as the primary account. Accounts with a balance are prioritized and mapped starting with the email without identifier, followed by +1, +2, etc.
Due to this change, some users who matched an identifier with a specific username in the past weeks may now see a different username associated with that email with the identifier.
Users with email domains such as Yahoo, Outlook, Hotmail or other irregular domains are currently unable to receive password reset emails for accounts with identifiers, as this is not supported by the domain.
The team is actively working to resolve this issue and will provide updates once a solution is available.
Users who submitted KYC (Know Your Customer) documents under the old account mapping will need to resubmit.
To ensure accuracy, all KYC submissions will be rejected in the coming days. Clients must initiate KYC again using the correct email and username.
KYC is mandatory only for accounts with a balance in order to claim funds. For accounts without a balance, KYC is not required at this time.
All token wallets have been consolidated and converted into XPL. These converted XPL tokens are now held in a dedicated vesting wallet associated with the users’ accounts.
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